// Questions
Questions, answered.Your questions, answered.
Straight answers on accuracy and the safety floor, the difference between the Campaign and Business editions, how the transparent pricing works, what it takes to go live, and how LINAsystems compares to a chat widget or a stack of stitched-together vendors. If your question isn't here, ask us directly.
Here are clear answers about accuracy and our safety rules, the difference between the Campaign and Business editions, how the pricing works, what it takes to get started, and how LINAsystems compares to a simple chat widget or a pile of separate tools stitched together. If you don't see your question, just ask us.
Trust & accuracyTrust and accuracy
The platform is built to be trusted with your name. Accuracy and honesty aren't prompt suggestions here — they're a fixed safety floor enforced in code.
The platform is built so you can trust it with your name. Accuracy and honesty aren't just polite suggestions to the AI — they're hard rules built into the code itself.
Is it accurate? Does it make things up?Is it accurate? Does it make things up?
It's built accuracy-first with a no-fabrication rule enforced in code, and grounds answers in your knowledge base. Uncertain or sensitive asks escalate to your team, and you fix any answer instantly from the Command Center — live in the next message, no retraining.
Accuracy comes first. A rule built into the code stops it from making things up, and every answer has to come from your knowledge base. If a question is unclear or sensitive, it gets handed to your team. If an answer is ever wrong, you can fix it instantly from the Command Center dashboard — it's correct in the very next message, with no retraining needed.
Does it pretend to be human?Does it pretend to be human?
No — it discloses it's an AI when asked, by design, on both web and phone. That disclosure is part of a fixed safety floor operator settings can't override.
No. If someone asks whether they're talking to a person or an AI, it tells them the truth — on both the website chat and the phone. That's a hard rule, and no setting in the dashboard can turn it off.
What if it answers something wrong?What if it gives a wrong answer?
It escalates uncertain or sensitive questions to your team, and you correct any answer instantly — live in the next message. On the phone, per-call limits also cap the cost of any single call.
Unclear or sensitive questions get handed to your team instead of guessed at. If an answer is wrong, you can fix it instantly, and it's correct in the very next message. On the phone, a limit on every call also keeps any single call from costing too much.
Isn't AI risky for an organization like ours?Isn't AI risky for an organization like ours?
We start from a fixed safety floor: no fabrication, always discloses it's an AI, never reveals its prompt, and human escalation is built in. You control and correct everything, and you can start with a scoped pilot.
We start from a set of hard rules: it can't make things up, it always tells people it's an AI, it never reveals its instructions, and handing off to a real person is built in. You stay in control and can fix anything, and you're welcome to start small with a limited pilot first.
EditionsEditions
One engine, two presets — Campaign, built for the ballot, and Business, built for the front desk. Same platform, different DNA.
One system, two versions — Campaign, built for elections, and Business, built for the front desk. Same platform underneath, set up very differently.
What's the difference between the Campaign and Business editions?What's the difference between the Campaign and Business editions?
Same engine, two presets. Campaign keeps political features — voter guides, endorsements, district routing, donations. Business is de-politicized into a support chatbot, an AI phone front desk, and a customer CRM. The Business setup funds a one-time de-politicization step verified at onboarding.
It's the same system underneath, set up two different ways. Campaign keeps the political tools — voter guides, endorsements, routing people to the right district, and donations. Business has all the politics removed, leaving a support chatbot, an AI phone front desk, and a customer record system. Setting up the Business edition pays for a one-time step that removes the politics, and we check that step is done before you go live.
Whose brand is it under? Who owns the data?Whose brand is it under? Who owns the data?
Yours. Each customer is a dedicated, isolated install — your data, your brand, your keys. It starts neutral as 'Your Organization' and becomes entirely yours from the dashboard: public site, phone line, and the admin console itself.
Yours, fully. Each customer gets their own separate install — your data, your brand, your own access keys, kept apart from everyone else. It starts out plain, labeled 'Your Organization,' and becomes completely yours as you set it up from the dashboard: the public website, the phone line, and the admin dashboard itself.
PricingPricing
A one-time setup plus a flat monthly retainer by plan. Phone minutes and AI usage are metered separately, so the base never moves with a busy or quiet month.
You pay a one-time setup fee, then a flat monthly price for your plan. Phone minutes and AI usage are billed separately based on how much you use, so your base price stays the same whether the month is busy or quiet.
How does pricing work — won't AI usage blow up the bill?How does pricing work — won't AI usage blow up the bill?
You pay a one-time setup plus a flat monthly retainer by plan. Phone minutes and AI usage are metered separately, so your base never moves with a busy or quiet month. Annual prepay saves 10–15%.
You pay a one-time setup fee, then a flat monthly price for your plan. Phone minutes and AI usage are billed separately based on how much you use, so your base price stays the same in a busy month or a quiet one. Paying for the year upfront saves you 10–15%.
Is it multi-tenant SaaS?Do customers share one system, or get their own?
Today every customer runs on a dedicated, isolated install — we treat that isolation as a feature (no shared-tenant data risk). A shared multi-tenant tier is on our roadmap but isn't required to start.
Right now, every customer gets their own separate install — nothing is shared with anyone else, and we see that as a benefit, not a limitation, since there's no risk of your data mixing with someone else's. A shared, lower-cost option is planned for the future, but you don't need to wait for it to get started.
Getting startedGetting started
Live in days, not weeks. About 90% of a rebrand is no-code content you set in the dashboard; the rest is a small one-time setup we handle.
You can be live in days, not weeks. About 90% of making it yours is content you set up in the dashboard with no coding involved; the rest is a small, one-time setup that we handle for you.
How fast can we go live?How fast can we go live?
Days, not weeks. About 90% of the rebrand is content you set in the dashboard with no code — name, colors, links, knowledge — and the rest is a small one-time setup we handle.
Days, not weeks. About 90% of making it yours is content you set up in the dashboard, no coding needed — your name, colors, links, and knowledge. We handle the rest, which is a small one-time setup.
What do we need to provide to start?What do we need from you to get started?
Brand basics (name, colors, domain), a phone number for phone-enabled plans, your own LLM API keys, and a few pages of content to seed the knowledge base. We handle provisioning and the rest of setup.
Your brand basics (name, colors, web address), a phone number if your plan includes phone, your own AI API keys, and a few pages of content to get the knowledge base started. We take care of setting everything up beyond that.
Can I try it before deciding?Can I try it before deciding?
Yes. There's a live demo running the exact system that ships to customers — try it as a campaign or as a business — and we'll stand up a walkthrough on your own brand before you decide.
Yes. There's a live demo running the exact same system real customers get — you can try it set up as a campaign or as a business — and we'll also set up a walkthrough using your own brand before you have to decide anything.
How it comparesHow it compares
This isn't a chat widget bolted onto your site. It's the whole operational stack — chat, phone, knowledge, CRM, and an admin console — branded as you, on one managed bill.
This isn't just a chat box added onto your site. It's the whole set of tools you need — chat, phone, a knowledge library, a customer record system, and an admin dashboard — all branded as you, on one simple bill.
We already have a chatbot. How is this different?We already have a chatbot. How is this different?
This isn't a chat widget. It's chat plus a 24/7 AI phone agent plus a self-correcting knowledge base plus a unified CRM plus an admin console — one branded system on one bill. The phone line alone is usually well beyond a widget.
This is more than a chat box. You get chat, plus an AI phone agent that's on call day and night, plus a knowledge library that fixes its own mistakes, plus one combined customer record system, plus an admin dashboard — one branded system, one bill. The phone line by itself is usually already more than a typical chat widget offers.
Still weighing it? See the same engine running in a real, live operation — then we'll stand it up under your own brand.
Still deciding? Watch the same system running in a real operation today — then we'll set it up under your own brand.
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